Stop Losing Money to Refunds

KeepIt intercepts refund requests with smart alternatives: exchanges, store credit, or partial refunds. Save up to 40% of return revenue while keeping customers happy.

Save 40% of returns Happier customers Works automatically
See How It Works
KeepIt refund reduction dashboard

Turn Returns Into Revenue

KeepIt gives customers better options than a refund, and they love it.

Smart Intercept

Catch refund requests before they happen with a better experience than your default returns page.

Exchange First

Offer instant exchanges for different sizes, colors, or products. Keep the sale, solve the problem.

Store Credit Bonus

Offer store credit worth more than the refund. Customers get more value, you keep the revenue.

Partial Refund Option

Let customers keep the item at a discount. Perfect for minor issues.

Reason Analytics

Understand why customers return. Fix product issues before they hurt revenue.

Automated Workflows

Set rules for different products, order values, or return reasons. Works on autopilot.

Frequently Asked Questions

Everything you need to know about KeepIt.

Still have questions? Contact us

When customers initiate a return, KeepIt shows them alternatives: exchange for a different item, store credit with a bonus, or a partial refund to keep the item. Most customers prefer these options over waiting for a refund.

No, customers love having more options. They can still get a full refund if they want, but most prefer the instant exchange or bonus store credit. NPS scores typically go up after installing KeepIt.

Most stores save 30-45% of refund requests. Results vary by product category and the alternatives you offer, but we've never seen a store save less than 20%.

KeepIt works as a standalone returns experience or integrates with Loop, Returnly, AfterShip, and other popular returns platforms.

Full control. Set different rules for different products, order values, or return reasons. Offer exchanges only, store credit only, or any combination.